Supercharger Controller unable to start


Supercharger Controller unable to start

s

It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Tamas Lengyel

It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.

s

Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Tamas Lengyel

Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Thanks. Based on your question, can we assume that the server where you installed Supercharger is on a domain?
We get the domain information through Active Directory services.

s

Tamas Lengyel - 9/27/2019
Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Thanks. Based on your question, can we assume that the server where you installed Supercharger is on a domain?
We get the domain information through Active Directory services.

Its a small LAB setup we have here, I think there is an active directory running but not sure if this particular host is part of AD. If that is a prerequisite for the install I will have it checked by my infra team. 

Thanks.  
Tamas Lengyel

Tamas Lengyel - 9/27/2019
Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Thanks. Based on your question, can we assume that the server where you installed Supercharger is on a domain?
We get the domain information through Active Directory services.

Its a small LAB setup we have here, I think there is an active directory running but not sure if this particular host is part of AD. If that is a prerequisite for the install I will have it checked by my infra team. 

Thanks.  

Yes, AD is a prerequisite for Supercharger.

s

Tamas Lengyel - 9/30/2019
Tamas Lengyel - 9/27/2019
Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Thanks. Based on your question, can we assume that the server where you installed Supercharger is on a domain?
We get the domain information through Active Directory services.

Its a small LAB setup we have here, I think there is an active directory running but not sure if this particular host is part of AD. If that is a prerequisite for the install I will have it checked by my infra team. 

Thanks.  

Yes, AD is a prerequisite for Supercharger.

My infra team says the server is part of the domain. is there any specific config I should to check to make this work? 
s

Tamas Lengyel - 9/30/2019
Tamas Lengyel - 9/27/2019
Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Thanks. Based on your question, can we assume that the server where you installed Supercharger is on a domain?
We get the domain information through Active Directory services.

Its a small LAB setup we have here, I think there is an active directory running but not sure if this particular host is part of AD. If that is a prerequisite for the install I will have it checked by my infra team. 

Thanks.  

Yes, AD is a prerequisite for Supercharger.

The server is part of the AD, Do you know if we have to check any configuration to make sure the server is configured properly? 
Tamas Lengyel

Tamas Lengyel - 9/30/2019
Tamas Lengyel - 9/27/2019
Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Thanks. Based on your question, can we assume that the server where you installed Supercharger is on a domain?
We get the domain information through Active Directory services.

Its a small LAB setup we have here, I think there is an active directory running but not sure if this particular host is part of AD. If that is a prerequisite for the install I will have it checked by my infra team. 

Thanks.  

Yes, AD is a prerequisite for Supercharger.

The server is part of the AD, Do you know if we have to check any configuration to make sure the server is configured properly? 

Are you running the installer as a local user? You need to run it as a domain user who is in the local administrators group on the server that will be the central server for managing all your Collectors.
Please refer to the following Getting Started article: 3. Installing Supercharger

s

Tamas Lengyel - 10/2/2019
Tamas Lengyel - 9/30/2019
Tamas Lengyel - 9/27/2019
Tamas Lengyel - 9/27/2019
It seems Supercharger Controller service has some issue, the installation doesn't complete as the service is unable to start during the installation process. I have installed supercharger on a different host which was complete but the same issue the service is unable to start. 
Event log shows the below. 

Faulting application name: Mtg.Supercharger.ControllerService.exe, version: 19.7.3.0, time stamp: 0x5d3b1c92
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ff8e551fe44
Faulting process id: 0x67d0
Faulting application start time: 0x01d575449d936a2b
Faulting application path: C:\Program Files\Supercharger Manager\Mtg.Supercharger.ControllerService.exe
Faulting module path: unknown
Report Id: e3948791-e137-11e9-8146-0050569d3a98
Faulting package full name:
Faulting package-relative application ID:

any help is greatly appreciated. 


Could you please navigate to the "C:\Program Files\Supercharger Manager\logs" folder and look at the trace.csv file for any errors. Please post it here, or send the entire file in a private message to me. Thanks.
I believe it is checking for the domain. how do we make sure the domain is detected by the service? 
Below is the error message from trace.csv file.  Thanks. 

All Messages:
Could not get domain name. Is the server part of a domain?"
"2019-09-27 20:46:23.6495","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Registry Report"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - ManagerControllerTraceLog : C:\Program Files\Supercharger Manager\logs\trace.csv"
"2019-09-27 20:46:23.6955","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Database : Supercharger"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager - Server : SCOM2"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Manager"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseState : Unknown"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - DatabaseStateMsg : Supercharger Controller is starting."
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - MigrationState : NoMigrationActive"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - EnableTcpNeeded : True"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","HKEY_LOCAL_MACHINE\SOFTWARE\MTG\Supercharger\Manager\DbServices - LastKnownStateSqlCoordsAndCreds : False"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","Top key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7125","Debug","4","Mtg.Supercharger.Core.SuperchargerSettingsService","DumpRegistryValuesToLog","sub key: SOFTWARE\MTG\Supercharger\Controller"
"2019-09-27 20:46:23.7785","Debug","4","Mtg.Supercharger.Core.DbServices","preDbConnectivityStartup",""
"2019-09-27 20:46:23.8145","Debug","4","Mtg.Supercharger.Core.Infrastructure.Db.Resiliency.SuperchargerDbConfiguration",".ctor","Set execution strategy"
"2019-09-27 20:46:23.8645","Error","4","Mtg.Util.EmergencyBrake","Pull","An error has occurred. Windows will automatically restart the service.

Supercharger Fatal Exception caught in:OnStart
C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs line:49
System.Exception: Could not get domain name. Is the server part of a domain?
 at Mtg.Supercharger.ControllerService.SuperchargerController.preDbConnectivityStartup() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 63
 at Mtg.Supercharger.ControllerService.SuperchargerController.Start() in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerController.cs:line 41
 at Mtg.Supercharger.ControllerService.SuperchargerControllerService.OnStart(String[] args) in C:\agent\_work\7\s\Mtg.Supercharger.ControllerService\SuperchargerControllerService.cs:line 45

All Messages:
Could not get domain name. Is the server part of a domain?"

Thanks. Based on your question, can we assume that the server where you installed Supercharger is on a domain?
We get the domain information through Active Directory services.

Its a small LAB setup we have here, I think there is an active directory running but not sure if this particular host is part of AD. If that is a prerequisite for the install I will have it checked by my infra team. 

Thanks.  

Yes, AD is a prerequisite for Supercharger.

The server is part of the AD, Do you know if we have to check any configuration to make sure the server is configured properly? 

Are you running the installer as a local user? You need to run it as a domain user who is in the local administrators group on the server that will be the central server for managing all your Collectors.
Please refer to the following Getting Started article: 3. Installing Supercharger

AD user and member of admin group helped installation. Now the install is complete. Do you have any detailed steps documented for setting up a wincollect managed through super charger for creating group subscriptions and forwarding events?  



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